Smart Setup
Answer focused questions and create a useful first configuration without writing a call script from scratch.
Guided setup. Clear control. No demo required.
Your AI Receptionist is ready in 5 minutes
Show Adafon how your business works, how calls should be handled and when your people should step in. Start with Smart Setup now and connect your phone only when everything is ready.
✓No sales call required
✓Configure before connection
✓Humans stay in control
Adafon workspace
Configuration saved
Smart Setup
Build your receptionist
1
Business details
Services, hours and locations
2
Call handling
3
People and routing
4
Review readiness
Call flow preview
New customer enquiry
Greet and understand
✓
Answer from business knowledge
✓
Private warm-transfer brief
“New enquiry about an urgent appointment. Caller is ready to speak.”
Phone connection
Verification required
Authority
Customer controlled
5 minutes
to a useful first configuration
Usage based
plans shaped around call minutes
Deliberate connection
your phone only connects when ready
Start with the business, not the technology
Give every caller a response shaped around your business
Adafon turns structured business knowledge and your call-handling choices into one controlled receptionist configuration.
Company knowledge
Keep services, opening hours, locations and caller guidance together so answers follow your approved information.
Instructions with checks
Choose the guided forms or move deliberately to Advanced Instructions when you need more detailed operational control.
People and routing
Define who may manage the workspace and how callers should reach the right person when a human is needed.
One receptionist, three call journeys
Designed for the calls around a working day
These call capabilities are part of the planned service experience and activate only after verified phone connection, permissions and operational controls are in place.
CUSTOMER CALLS
Answer with context
Greet callers, understand why they called, answer from approved knowledge and follow the handling rules you set.
WARM TRANSFERS
Brief before connecting
Reach the right team member privately, explain who is calling and why, then connect the conversation when appropriate.
CONCIERGE CALLS
Help authorised staff
Recognise an authorised request and make a permitted call on that person’s behalf, within the controls your business sets.
How it works
From first answers to a deliberate go-live
Configuration and phone activation are separate, so progress is clear and nothing appears live before it really is.
Configure
Use Smart Setup, then refine company knowledge, answering style and call handling.
Ready for phone connection
Adafon checks that the required configuration is complete and no blocker remains.
Connect phone
Complete the separate connection and verification step when your business is ready.
Go live
Activate the verified service deliberately, with clear status and customer control.
Planned launch pricing
Choose minutes, not headcount
A five-person firm can receive more calls than a hundred-person organisation. Start with the monthly allowance that matches your expected usage.
Essentials
£
29
/month
Up to 100 minutes
A simple starting point for independent professionals and quieter lines.
Start Smart SetupPlus
£
89
/month
Up to 500 minutes
More room for growing call volumes and regular customer conversations.
Start Smart SetupProfessional
£
149
/month
Up to 1,000 minutes
A balanced allowance for busy teams that rely on the phone every day.
Start Smart SetupBusiness
£
399
/month
Up to 3,000 minutes
Built for higher call demand and more frequent routing across a team.
Start Smart SetupEnterprise
£
999
/month
Up to 12,000 minutes
A substantial allowance for organisations with consistently high usage.
Start Smart SetupThese are planned launch prices, not a current offer to activate live service. VAT treatment, overage rates, concurrency, international calling and final service terms will be confirmed before checkout becomes available.
Control is a product feature
Know what Adafon knows, what it may do and whether it is live
The workspace separates configuration, readiness, phone connection and service status—so a saved change never has to pretend that a disconnected or paused service is active.
✓
Structured instructions and integrity checks
Build from guided forms or deliberately switch to a checked Advanced Instructions document.
✓
Authorised people and defined roles
Keep workspace access and staff identity within the existing tenant permission model.
✓
Clear operational states
See the difference between still configuring, ready to connect, disconnected, paused and live.
Service status
Ready for phone connection
Business configuration
Complete
Instruction checks
Passed
Phone connection
Not connected
Live service
Inactive
Your configuration is ready. Connect and verify a phone number separately when you want to continue.
Frequently asked questions
Clear answers before you begin
What counts towards my monthly minutes?
Your monthly allowance covers all Adafon call activity: customer calls, authorised staff Concierge requests, calls Adafon makes on their behalf, and warm transfers—including the private briefing before your team member is connected.
Is pricing based on how many people work in my business?
No. The planned plans are based on monthly call minutes, not employee count. Choose the allowance that fits how your business actually uses Adafon.
Can I configure Adafon before connecting a phone number?
Yes. The approved journey is Configure, Ready for phone connection, Connect phone, then Go live. Phone connection remains a separate, deliberate step.
What does “ready in 5 minutes” mean?
Smart Setup is designed to help you create the first useful configuration in about five minutes. More detailed businesses can continue refining knowledge, instructions and call handling before connecting a phone.
Can Adafon transfer a caller to a person?
Warm transfer is part of the planned call experience: Adafon calls the right team member, gives a private briefing and connects the caller when the team member is ready. Availability depends on verified phone connection and operational controls.
Can I activate service and billing today?
You can begin configuring your receptionist through Smart Setup. Live phone activation, metered billing and the final commercial terms will only be offered after the required provider, safety and operational checks are verified.
Start with what you know
Your first Adafon configuration is a few focused answers away
No demo calendar. No phone connection before you are ready. Begin with Smart Setup and shape the receptionist your business needs.
Start Smart Setup